Refund & Returns Policy

Last updated: September 10, 2026

At SylvaWeave, we want you to be happy with your crochet patterns and handmade products. This policy explains how to request a return, exchange, or refund for purchases from our website.

1. Eligibility for Returns

For standard physical products, please request a return within 30 calendar days of receiving your order. Once your return is approved, please send the item back within 14 calendar days of our approval.

For change-of-mind returns, items must be unused, in their original condition, and include all original packaging. These conditions do not limit remedies for defective, damaged, incorrect, or materially misdescribed goods.

Customized or personalized items are not eligible for change-of-mind returns. If a customized item is defective, damaged, incorrect, or materially different from the agreed description, please contact us for assistance.

2. Digital Products

Digital and downloadable products, including PDF crochet patterns and digital tutorials, are not eligible for change-of-mind returns or refunds. Please read the product description and check the selected product before purchasing.

If a file is missing, incorrect, damaged, or cannot be downloaded or opened, email us with your order number and details of the issue. We will investigate and help restore access, provide the correct files, or arrange an appropriate remedy. This policy does not exclude any refund or other remedy required by applicable law.

3. How to Request a Return

Email info.sylvaweave@gmail.com with your order number, the item you wish to return, and the reason for your request. For damaged or incorrect items, please include photographs where possible.

We will provide return instructions and the return address. Please contact us before sending an item back, and retain proof of posting. For approved change-of-mind returns, the item must be sent within the 14-day period stated above.

4. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If the item is defective, damaged, or incorrect, we will arrange an appropriate return or resolution at no additional cost to you. Please contact us before paying for return shipping in these cases.

5. Refund Process

After receiving a returned physical item, we will inspect it and notify you whether the refund has been approved. If a refund is not approved, we will explain the reason.

Approved refunds will be issued to the original payment method within 7 business days of approval. Your bank or payment provider may take additional time to show the credit in your account. If you have not received an expected refund, please contact us.

6. Exchanges

To exchange an eligible physical item for another colour or style, please follow the return process and place a separate order for the item you would like. The replacement purchase is subject to availability. For incorrect or defective items, contact us so we can arrange the appropriate solution without requiring an unnecessary new purchase.

7. Damaged, Defective or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect, preferably within 7 days of delivery. Include your order number, a description of the issue, and photographs of the item and packaging where possible.

We will investigate and arrange an appropriate replacement or refund at no additional cost to you. The suggested 7-day notification period does not remove any rights you have under applicable law or automatically prevent a claim about a defect discovered later.

8. Your Rights and Contact Details

Nothing in this policy limits any cancellation, refund, warranty, or other consumer rights that cannot be excluded under applicable law. The change-of-mind deadlines above do not override those rights.

For questions about a return, exchange, or refund, contact info.sylvaweave@gmail.com. Thank you for supporting SylvaWeave.