Privacy Policy

Last updated: September 10, 2026

SylvaWeave (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://www.sylvaweave.com, create an account, contact us, or purchase our digital or physical products.

1. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address, telephone number, billing address, and shipping address
• Account login and profile information
• Order details, purchased products, transaction history, and download activity
• Payment-related information processed by our payment service providers
• Messages, support requests, reviews, or other information you send to us
• IP address, browser type, device information, referring pages, and website activity
• Cookie preferences and information collected through cookies or similar technologies

We do not directly store complete credit card details. Payments are processed by our third-party payment providers.

We may also automatically collect certain technical information when you visit or interact with our website, including your IP address, browser type, device type, operating system, referring URLs, pages visited, approximate location derived from your IP address, and information about how you interact with our website. This information may be collected through cookies, analytics tools, server logs, or similar technologies.

2. How We Use Your Information

We may use your information to:

• Process payments and fulfil orders
• Deliver digital downloads
• Prepare and ship physical products
• Create and manage customer accounts
• Send order confirmations, receipts, download links, and service messages
• Respond to questions, support requests, refunds, or disputes
• Prevent fraud, abuse, and security threats
• Maintain and improve our website and customer experience
• Meet tax, accounting, record-keeping, and legal obligations
• Send marketing communications where you have provided consent

You may unsubscribe from marketing emails at any time. Transactional emails relating to your orders may still be sent when necessary.

3. Cookies and Website Analytics

Our website uses cookies and similar technologies to operate essential website functions, process orders, improve website performance, and understand how visitors use our website.

We may use cookies and similar technologies for purposes including:

• Shopping carts, checkout, and WooCommerce functionality
• Customer accounts and login sessions
• Language and website preferences
• Website security and fraud prevention
• Payment processing through Stripe and PayPal
• Website analytics through Google Analytics

Google Analytics may collect information such as your IP address, device information, browser type, pages visited, referring websites, and interactions with our website to help us understand website traffic and usage.

Where required by applicable law, non-essential analytics or marketing cookies will only be used after you provide consent.

You can manage your cookie preferences through our cookie banner, where available, or through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Payments

Payments are processed by third-party payment providers, including Stripe and PayPal.

These providers may receive information necessary to process or verify a transaction, including your name, billing information, contact details, order value, and payment information. Their handling of personal information is governed by their own privacy policies.

We do not directly store complete credit card details.

5. Shipping and Order Fulfilment

For physical products, we may share the information required to fulfil your order with postal services, couriers, fulfilment partners, or other delivery providers.

• Name
• Shipping address
• Telephone number
• Email address
• Order and tracking information

Digital products do not require shipping information unless it is otherwise necessary for payment, fraud prevention, tax, or legal compliance.

6. Service Providers

We may share limited personal information with trusted providers that help us operate our store, including providers of:

• Website hosting
• E-commerce and payment processing
• Email delivery
• Website security and fraud prevention
• Analytics and performance monitoring
• Shipping and order fulfilment
• Cloud storage, backups, and technical support

These providers are permitted to use personal information only as necessary to provide their services or meet their legal obligations. These providers may include WordPress, WooCommerce, Hostinger, Google Analytics, Stripe, PayPal, email service providers, shipping providers, security providers, and other service providers we use to operate our website and fulfil orders.

7. International Data Transfers

Some service providers may process or store information outside your province or outside Canada. Your information may therefore be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction.

We take reasonable steps to select reputable providers and protect personal information when it is transferred.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and supporting orders
• Providing customer accounts and digital downloads
• Maintaining business, tax, accounting, and transaction records
• Responding to customer service requests
• Resolving disputes
• Preventing fraud and abuse
• Meeting legal and regulatory obligations

Certain transaction, tax, accounting, or business records may be retained for longer periods where required or permitted by applicable law.

The length of time we retain information may depend on the type of information, the purpose for which it was collected, and any legal, contractual, accounting, or operational requirements that apply.

When personal information is no longer reasonably required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

9. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion of eligible information
• Ask how your information has been used or disclosed
• Raise a concern about our privacy practices

We may need to verify your identity before completing a request. Certain information may need to be retained for legal, tax, fraud-prevention, or contractual reasons.

11. Children’s Privacy

Our website and products are intended for a general audience and are not specifically directed to children.

We do not knowingly collect personal information from children without appropriate consent or authorization where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and, where appropriate, delete or otherwise address the information.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, videos, or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.