Digital Download Policy

Last updated: August 31, 2026

SylvaWeave (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://www.sylvaweave.com, create an account, contact us, or purchase our digital or physical products.

1. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address, telephone number, billing address, and shipping address
• Account login and profile information
• Order details, purchased products, transaction history, and download activity
• Payment-related information processed by our payment service providers
• Messages, support requests, reviews, or other information you send to us
• IP address, browser type, device information, referring pages, and website activity
• Cookie preferences and information collected through cookies or similar technologies

We do not directly store complete credit card details. Payments are processed by our third-party payment providers.

2. How We Use Your Information

We may use your information to:

• Process payments and fulfil orders
• Deliver digital downloads
• Prepare and ship physical products
• Create and manage customer accounts
• Send order confirmations, receipts, download links, and service messages
• Respond to questions, support requests, refunds, or disputes
• Prevent fraud, abuse, and security threats
• Maintain and improve our website and customer experience
• Meet tax, accounting, record-keeping, and legal obligations
• Send marketing communications where you have provided consent

You may unsubscribe from marketing emails at any time. Transactional emails relating to your orders may still be sent when necessary.

3. Cookies and Website Analytics

Our website may use essential cookies to operate features such as:

• Shopping carts and checkout
• Customer accounts and login sessions
• Language preferences
• Website security

We may also use analytics or marketing cookies to understand how visitors use our website and improve our services. Where required, non-essential cookies will only be used after you provide consent.

You can control cookies through our cookie banner, where available, or through your browser settings. Disabling essential cookies may prevent parts of the website from functioning correctly.

4. Payments

Payments are processed securely by third-party payment providers such as Stripe & Paypal.

These providers may receive information necessary to process or verify a transaction, including your name, billing information, contact details, order value, and payment information. Their handling of personal information is governed by their own privacy policies.

5. Shipping and Order Fulfilment

For physical products, we may share the information required to fulfil your order with postal services, couriers, fulfilment partners, or other delivery providers.

• Name
• Shipping address
• Telephone number
• Email address
• Order and tracking information

Digital products do not require shipping information unless it is otherwise necessary for payment, fraud prevention, tax, or legal compliance.

6. Service Providers

We may share limited personal information with trusted providers that help us operate our store, including providers of:

• Website hosting
• E-commerce and payment processing
• Email delivery
• Website security and fraud prevention
• Analytics and performance monitoring
• Shipping and order fulfilment
• Cloud storage, backups, and technical support

These providers are permitted to use personal information only as necessary to provide their services or meet their legal obligations. Our website uses WordPress and WooCommerce and is hosted through Hostinger.

7. International Data Transfers

Some service providers may process or store information outside your province or outside Canada. Your information may therefore be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction.

We take reasonable steps to select reputable providers and protect personal information when it is transferred.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Complete and support orders
• Provide customer accounts and digital downloads
• Maintain business, tax, and accounting records
• Resolve disputes and prevent fraud
• Meet legal and regulatory obligations

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.

9. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Request deletion of eligible information
• Ask how your information has been used or disclosed
• Raise a concern about our privacy practices

We may need to verify your identity before completing a request. Certain information may need to be retained for legal, tax, fraud-prevention, or contractual reasons.

11. Children’s Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has submitted personal information to us, please contact us so we can review and, where appropriate, remove it.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, videos, or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.