FAQ’s
Please check the product title and description before ordering. Digital patterns are downloadable instructions, not finished flowers. Handmade products are physical items shipped to you.
Once your payment is confirmed, use the download links in your order email or order confirmation page. If you have an account, you can also check My account → Downloads. No physical parcel is sent for digital patterns.
Check the individual product description for the included languages, files and video tutorials. Video instructions may be linked inside the PDF. If you need a particular language or cannot find a tutorial link, please contact us before purchasing or email us with your order number.
Check the skill level and materials listed on each product page. Some projects are more suitable for beginners than others. If you are unsure which pattern to choose, email us and tell us your crochet experience.
Check your spam or junk folder and make sure you are using the email address from your order. Try downloading the file again and opening it in a PDF reader. If the problem continues, email info.sylvaweave@gmail.com with your order number and a description of the issue.
Please do not share, redistribute or resell our PDF patterns or tutorial materials. For selling finished items, check the licence stated in the individual listing. If no permission is stated, contact us before offering items for sale.
Physical products ship from Hong Kong. Preparation and processing take approximately 4–5 days, followed by an estimated 7–14 days for delivery. These are separate time periods, and delivery times are estimates. See our Shipping Policy for details.
Standard shipping is CA$12 per order, with free standard shipping on orders of CA$70 or more. Physical shipments include tracking. Digital products do not require shipping. Please check the final shipping charge at checkout and contact us if your destination is unavailable.
Return eligibility depends on the product and reason for the request. Digital downloads and customised items are not eligible for change-of-mind returns. If an item or file is damaged, defective or incorrect, please contact us for help. For physical return deadlines and instructions, read our Refund & Returns Policy before sending anything back.
Email info.sylvaweave@gmail.com with your order number and tracking details. For damage, please include photos of the item and packaging where possible so we can review the problem and help with the next steps.
Contact us as soon as possible with your order number and the requested change. We will check whether it is still possible; changes cannot be guaranteed once preparation or shipping is underway.
Email info.sylvaweave@gmail.com. Include your order number, product name and a clear description of your question so we can help.